Roland Dransfield Blog

What 47 King Street West can teach restaurants about handling complaints online

Posted by Gerald Heneghan

Mar 4, 2015 4:28:00 PM

 

47kingstreetfakefacebookFine dining venue 47 King Street West has hit the headlines this week after its manager took to social media to issue a vitriolic response to complaints about the experience of one hen party at the eatery.

But what can Barry H's decision to brand his customers 'chav cheap trash' teach restaurants about how to handle complaints online?

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Topics: social media marketing, 47 King Street West, Social media and customer service

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